Refund policy
🔁 Return & Refund Policy – Rabbani Cloth House
At Rabbani Cloth House, customer satisfaction is our top priority. We ensure every product is checked thoroughly before dispatch. However, if you face any issue, our Return & Refund Policy is here to help you.
✅ Return Eligibility:
You can request a return if:
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The item delivered is damaged, defective, or incorrect.
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You inform us within 48 hours of receiving the parcel.
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The product is unused, unstitched, and in original condition with tags intact.
⚠️ No return will be accepted if:
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The product has been stitched, altered, washed, or used.
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Return request is made after 48 hours of delivery.
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The item was purchased during clearance/sale (unless it is defective or incorrect).
🔄 Return Process:
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WhatsApp or email us with:
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Order number
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Product pictures
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Reason for return
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Our team will verify the issue and guide you with the return procedure.
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The item must be sent back using any courier service by the customer.
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Return shipping charges will be borne by the customer unless the item was incorrect or damaged.
💵 Refund Process:
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Refunds are issued only if the product is out of stock or completely damaged and cannot be replaced.
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Refunds will be processed via bank transfer or Easypaisa/JazzCash, within 5-7 working days after approval.
For replacement, the same product or a similar article (based on stock availability) will be offered.
📦 Exchange Option:
We offer product exchange for sizing or personal preference (excluding stitched items), subject to stock availability. Return shipping charges apply.
📞 Need Help?
Contact us at:
📧 Email: rabani.cloth.house@gmail.com
📱 WhatsApp Support: +92 333 3446511 / +92 308 7462564